Engagement Surveys

Customer Feedback

Our dedicated customer engagement surveys are designed to:

Improve customer experience
Collect data in real time with our always on surveys
Provide data insights to help managers at all levels improve customer service
Encourage improvement with our ‘active action planning’
Link to employee engagement survey results to get a fuller picture of organisational effectiveness

Customer surveys can be viewed on your corporate dashboard alongside employee and supply chain surveys to bring all your stakeholder engagement data into one place.

Survey Dashboard and Reporting

When your survey closes you’ll get access to your own interactive dashboard to explore the data and deep dive into how specific groups feel. You’ll receive an engagement score, your scores in the six key areas, a word cloud, NPS score and much more!

You can easily filter all of your results by different demographic groups. If you’d like enhanced data and reporting including predictive analytics on D&I, Wellbeing and Flight Risk and action plans and resources delivered through our IAS TM software then you can upgrade your account to include slice and dice.

If you have any questions about the dashboards, reporting or if you’d like support with upgrading your account please contact support@workl.com.

Get started today.

Create a free account to explore our services or get in touch with our sales team to find out more