Question 1

How can we help?

Accepted Answer

We provide standard and bespoke engagement surveys to cover the full employee lifecycle &#8211; from new starters, to engagement to exit surveys. All surveys are run with support from our customer service and account management teams. We also provide additional business services including training, consultancy and recruitment.

Question 2

Why should my organisation run surveys?

Accepted Answer

Regardless of the size of your organisation, it is essential to understand if your employees are engaged and to give them the opportunity to have their voice heard. A more engaged workforce will lead to higher productivity, higher profits, lower turnover, lower sick absence rate and in turn improved commercial performance.

Question 3

What are the six steps?

Accepted Answer

Based on our Founder’s (Lord Mark Price) 34 years experience within the John Lewis Partnership and input from psychologists, existing practice and academic research, the Six Steps are the key drivers of employee engagement and workplace happiness. Workplace happiness is derived from a sense of ownership and control and feeling optimistic about the environment in which you work. The Six Steps scores stem from the average data of 20 core questions in your organisation survey.

Question 4

What do the scores mean?

Accepted Answer

Scores between 80% and 100% will be marked in green, highlighting that this area/question has an excellent score, and current systems in place should be maintained and replicated within the organisation.Scores between 70% and 79% will be marked in green, highlighting that this area/question has a good score.Scores between 60% and 69% will be marked in amber, highlighting that improvement is advised for this area/question.Scores between 30% and 59% will be marked in red, highlighting that improvement is recommended for this area/question.Scores between 0% and 29% will be marked in red, highlighting that improvement is required for this area/question.

Question 5

What do the matrices represent?

Accepted Answer

They are a visual representation of the story your data tells &#8211; they help identify unique needs &#038; characteristics of your employee segments. The nine matrices are based on a selection of two or more of the core questions. The matrices give information on Job satisfaction; Organisational Satisfaction; Mental Health Well-Being; Career development; Inclusiveness; Empowerment; Sense Of Purpose; Line Manager Relationship; Workplace Environment.

Question 6

Are your surveys anonymous?

Accepted Answer

Our surveys are completely anonymous, an individual cannot be identified. Survey results will only show if 5 or more people have responded.

Question 7

What company size do you cater for?

Accepted Answer

We work with organisations as small as 20 employees up to large international companies. Depending on your organisation’s size and requirements, you can select a standard or bespoke survey and customise which services are most suitable for you. Additionally to surveys, you can set up training with our HR Consultants or join the Business Network.

Question 8

Do you offer other services than surveys?

Accepted Answer

With WorkL for Business, you can also access our HR consultants’ training and workshops, insight reports, job and event postings and the Business Network.

Question 9

Do you collect comparative data on my industry?

Accepted Answer

Through our WorkL site for individuals, hundreds of thousands of employees have taken the workplace happiness survey. As a result, we have engagement data on more than 8,000 organisations across 26 sectors. You can view the live data on our happiest places to work list. If you click on any organisation, you will see a breakdown of their performance, including demographic groups.

Question 10

What does the Business Network membership offer?

Accepted Answer

Monthly webinar and insights reportsGet exclusive access to our members’ portalTickets to our annual Workplace Happiness Summit and Autumn LectureUnlimited job matching and posting of jobs and events on WorkL together with lead generationPromote your business through a dedicated information page on WorkLReceive 20% off books for all your employees from the WorkL Business LibraryFor more information and to sign up contact support@workl.com.

Question 11

How should we start analysing our results?

Accepted Answer

Data from your organisation, especially if you have a large employee group, can appear quite overwhelming. We recommend starting from an overall perspective and then narrowing down by slicing and dicing your data with filters. For example, if you notice managers score lower than the average, you can then look further into the business groups, age-range and length of service. It is better to investigate in parts than add all filters at once.

Question 12

How can we compare our results?

Accepted Answer

We have the world’s largest database on employee sentiment, with data on over 85,000 organisations. On your dashboard you can easily and quickly compare different business units using the filter and comparison functionality. Contact support@workl.com for help and to request data from a specific competitor set.

Question 13

How can we understand our data further?

Accepted Answer

To better understand your data our team can can offer dashboard walk throughs and training on how to get the best out of the dashboard. We can also offer consultancy and training, with a half-day or full-day pricing package to best fit your needs. To find out more about the support we can offer and to discuss your organisation’s requirements please contact support@workl.com.

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