World’s Happiest Workplaces List
The World’s Happiest Workplaces List is a live ranking with insights into how happy employees are where they work.
- Rankings are based on the data collected through our free Happy At Work Test.
- Add and apply filters to find the happiest workplaces for you.
- Take our Happy At Work Test to enter your workplace into the World’s Happiest Workplaces Awards.
- Find out more about our awards, sponsors and partners here.
2025’s Best Hospitality Organisations to Work For in the UK
| Rank | Organisation | Happiness Score | Country |
| 1 | Outsourced Events | 93% | United Kingdom |
| 2 | The Cajun Crab | 92% | United Kingdom |
| 3 | Galloways Bakers | 92% | United Kingdom |
| 4 | Rossi’s Ices Weymouth | 92% | United Kingdom |
| 5 | Westward Holiday Flats | 92% | United Kingdom |
| 6 | Ocean Beach Hotel & Spa | 92% | United Kingdom |
| 7 | Maitlandfield House Hotel | 91% | United Kingdom |
| 8 | The Winding House Tea Rooms | 90% | United Kingdom |
| 9 | Dearden Tea Rooms | 90% | United Kingdom |
| 10 | The Happy Chef | 90% | United Kingdom |
Notable Hospitality organisation’s featured
Other notable UK Hospitality organisations featuring on the World’s Happiest Workplaces List include:
Nando’s – With a Happiness Score of 71%
Hilton Hotels – With a Happiness Score of 70%
Marriott Hotels – With a Happiness Score of 72%
Why is workplace happiness so important in Hospitality?
The hospitality industry thrives on creating exceptional experiences for guests, but this goal becomes nearly impossible without happy, engaged employees. In an industry where human interaction is at the heart of every service, employee wellbeing directly translates to business success.
Happy employees naturally provide better customer service. When front desk staff, waiters, housekeepers, and kitchen teams feel valued and content in their roles, they bring genuine warmth and enthusiasm to guest interactions. This authenticity cannot be faked or mandated, it emerges from employees who feel respected and fulfilled in their work environment.
Research consistently shows that guests can immediately sense when staff members are disengaged or unhappy. Conversely, positive employee attitudes create a ripple effect that enhances the entire guest experience, leading to higher satisfaction scores, positive reviews, and repeat business.
The hospitality industry faces notoriously high turnover rates, with some sectors seeing annual turnover exceed 100%. Replacing employees is expensive, involving recruitment costs, training expenses, and the productivity loss during transition periods. Happy employees are significantly more likely to stay with their employers, reducing these substantial costs.
When experienced staff remain with an organisation, they develop deeper knowledge of operations, build relationships with regular guests, and contribute to a more stable, efficient work environment. This continuity benefits both the business and the remaining team members.
Career paths in the Hospitality industry
The hospitality industry offers exciting career opportunities with clear advancement pathways. Most roles emphasise hands-on experience and promote from within, making it possible to build successful careers starting from entry-level positions.
Front Office Path Start as a front desk agent handling guest check-ins and reservations. Advance through supervisor and manager roles to eventually become a general manager overseeing entire hotel operations.
Housekeeping Management Begin as a room attendant learning quality standards and attention to detail. Progress through supervisory roles to executive housekeeper, managing facility maintenance and large housekeeping teams.
Food & Beverage Start as waiter, bartender, or kitchen staff. Advance through shift leadership to restaurant manager, then food & beverage manager coordinating all dining operations within the hotel.
Culinary Track Begin as prep cook or line cook learning fundamental kitchen skills. Progress through sous chef to head chef or executive chef, responsible for menu creation, kitchen management, and staff leadership.
Service Management Start as waiter or host providing customer service. Advance through shift leader and assistant manager to general manager, handling full restaurant operations including finances and staff development.
The hospitality industry values practical experience and genuine passion for service. Many executives started in entry-level positions and advanced by gaining experience across different departments. Success requires strong communication skills, adaptability, and commitment to providing exceptional customer experiences.
WorkL Communities
WorkL Communities is now live! Whether you are passionate about the latest trends in the retail industry, seeking advice on retail management, looking for industry insights or to network with fellow professionals, this community has you covered.
Join the Hospitality Community here!
