This article was featured in our October 2024 edition of WorkL WorLd which you can read here.
Tell us a little bit about your cabin crew journey
I’ve been an Emirates cabin crew member for over five years now. My journey began when I attended an open day in Sheffield, where I was able to learn more about the job. I quickly knew it was the career path I wanted to pursue. After the application and assessments, I was incredibly excited to receive the ‘golden call’ that confirmed I would be joining the team and moving to Dubai.
Emirates flew us out before our first day, so we were able to explore the city and get familiar with our accommodation, something that the airline provides us with. That day always brings a smile to my face – it was the beginning of an incredible journey. I met so many amazing recruits and we still keep in touch. Funny story: when I was at the airport before my flight to Dubai, I bumped into another girl who was also starting as cabin crew. We got to chatting, and five years later we’re best friends! Choosing to apply was the best decisions I’ve made as I’ve never looked back.
Pre-Flight:
What is your typical pre-flight routine? How do you prepare for each journey?
Being a cabin crew member means dealing with early mornings or late nights. I always make sure I set multiple alarms! I’ve got a routine where I pre-pack my suitcase. And no matter where I go, you’ll always find a swimsuit and some fluffy socks stashed in my luggage. I’ve also started taking handwritten notes from my family, so there’s always a piece of home with me wherever I go.
I like to prepare myself with lots of TLC. I try to get enough sleep beforehand, apply face masks to refresh my skin and light my scented candles to destress. A few hours before my pickup, I arrange my uniform and suitcase. That way, I’m not in a rush or don’t forget anything. I begin with my makeup and skincare routine and move onto styling my hair. Once I’m ready, I wait for the crew bus to take me to Emirates Group Headquarters where we begin our briefing for the flight.
Global Work Environment:
How often do your flight routes change? How do you prepare for working in different destinations?
As cabin crew, we’re prepared to fly anywhere, anytime. Our schedules are always changing – but that’s what makes it exciting! With over 135 destinations to explore, it’s a constant adventure of discovering new cultures and locations. One week we pack sunscreen and sunglasses in our bags for the beach, and the next we’re bundling up for snowy Christmas in New York. You have to be adaptable to change!
We get our monthly roster two weeks before the end of the month, giving us plenty of time to prepare for our next set of routes. Plus, we can also bid for our preferred flights, so if we’d like to, we can make it home to celebrate special occasions with our families.
What are some of the most interesting or memorable destinations you’ve visited as cabin crew? / What do you do during layovers in different cities? Do you have any favourite spots or routines?
When you travel as often as we do, visiting the sights, exploring new cultures, connecting with locals and of course, devouring their food becomes a part of what we do because then you feel like you’re a part of their world! It’s difficult to pick a favourite. But one of my most memorable visits is to Japan. The country truly is unlike anything I’ve ever seen and will always be one that I’ll remember fondly. Miami is a close second. I always look forward to its beautiful beaches, lively restaurants and atmosphere.
On my vacation last year, I wanted a serene, unique holiday. And so, I decided to explore Zimbabwe. I began with a horseback safari to explore the diverse landscape and rich wildlife with an expert guide. I then travelled to South Africa where we saw giraffes, lions and many other wildlife. It truly was one of the best experiences of my life.
One thing I love about Emirates is we can request to fly with colleagues who are keen to visit the same destinations. Our layovers typically last around 24 hours, but for longer flights that are over nine hours we get at least 30 hours to rest up. For those longer stays, we usually explore the city together and have a meal together as a team.
How do you manage your time and stay energised during long-haul flights?
When you’re a newbie cabin crew member, you’re excited to be able to travel all over the world. One day you’re walking on Fifth Avenue in New York City and the next you’re sipping cocktails on the beach in Maldives. While I understand the urge to see everything, it’s important to pace yourself. It’s vital to remember that you will definitely visit again. A cozy night in the hotel is also a great way to spend your layover.
Staying hydrated is essential! It always keeps me energised, especially during those long haul flights. I drink lots of water and absolutely avoid coffee. Jet lag is inevitable, but my advice is don’t force it. I listen to my body and sleep when I feel tired. That way I’m refreshed for my flight back home.
Life as Cabin Crew:
What kind of team spirit and camaraderie exists amongst Cabin Crew members at Emirates?
Our cabin crew community at Emirates has 140 nationalities and we’re so proud of that as a team. With over 22,700 of us, we’re constantly working with colleagues from different nationalities and backgrounds which keeps things interesting. This way we not only adapt to new cultures within our community but can also apply it to our service onboard.
Working with new people on every flight is quite a unique experience. You’re not only learning about their lives but are also able to share aspects of your life with them. I’d always heard it’s easier to speak to strangers, but now I’d definitely vouch for it. It’s even better when you reunite with a colleague who you’ve flown with and are able to catch up. From my own experience at Emirates, you really do make lifelong friends from all over the world.
What are the most rewarding aspects of being a cabin crew for Emirates?
One of the best perks of being part of the cabin crew team is getting to tick off so many incredible destinations from our bucket lists. Sometimes I have to pinch myself to believe that I’m actually getting paid to experience all of this as part of my job!
You also meet so many great passengers while travelling. Hearing their travel stories and experiences gives you a glimpse into different lives and cultures. I’m always touched when I speak to a passenger that is travelling to reunite with family they haven’t seen in ages. I feel special to be a part of their journey.
Not to mention the great benefits we receive – a tax-free salary with flying pay as well as layover expenses. From the day we arrive in Dubai we’re provided with spacious, furnished accommodation and transportation to and from work and our training college. We of course, get to live in the cosmopolitan city of Dubai which was recognised as the most popular destination of 2023. At Emirates we’re eligible for the FACE card, which offers a range of exclusive privileges for cabin crew, and along with the Emirates Platinum card, we and our family can enjoy discounts across thousands of brand and retail stores, clubs, clinics, hospitality outlets, all around the world.
What training and development opportunities does Emirates offer cabin crew?
Emirates has a great training programme for cabin crew recruits. For seven and a half weeks we undergo intensive training for everything we’d need to know at 40,000 feet. We learn lifesaving skills in Safety & Emergency Procedure and first aid in Group Medical Training. We gain observational and industry insights during our Security sessions.
We learn innovative techniques to solve scenarios we could possibly encounter on board, providing us with an all-round practical experience. We also learn how to work effectively in a multicultural team, how to stay mentally strong and calm under pressure, become bastions of hospitality and exceptional service, and ambassadors of an iconic brand.
And of course, we take the effort to look effortless. We’re also given tips for skincare, nutrition and wellbeing advice in Image and Uniform training. Finally, we go through hospitality training where we’re taught service and about Emirates’ award-winning onboard food and beverage offering.
We have ample opportunities to progress into more senior roles. After two years of service, cabin crew can advance to Business, and then First Class, or could even apply for promotion to Cabin Supervisor or a Flight Purser. Many of our cabin crew members have also moved on to other roles in the organisation.
We also have access to LinkedIn courses and get significant discounts on educational programmes run by Emirates Aviation University.
How has this role helped you develop professionally and personally?
My experience at Emirates has been transformative. It’s definitely helped build my confidence and shaped my personal and professional growth. I’ve cultivated a diverse skillset which has benefitted me in all aspects of my life – both personal and professional.
If someone is interested in a career as cabin crew at Emirates, what advice would you give them?
Just dive in and go for it! Don’t be afraid to stepping out of your comfort zone and putting yourself out there. I am thrilled I took the chance and applied, because five years later, I’m still loving every moment of it.
When you join the team there are a number of social media groups where you can speak to existing crew members who have been through it all, as well as newbie recruits, including some who may start on the same day as you. I’ve always found these helpful and felt like a part of the team from the get-go.
This article was featured in our October 2024 edition of WorkL WorLd which you can read here.
